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by Chris Durst July 10, 2024
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ShowingTime+, a Zillow company, has posted a new Remote Customer Experience Consultant position on their careers page.
In this role, you will provide guidance and solutions via phone and email, and using your interpersonal skills to achieve excellent customer satisfaction results.
This position is open to applicants from all 50 United States.
Applicants for the Remote Customer Experience Consultant job should have at least one year of customer service experience, be proficient with Microsoft Office tools, and have excellent communication skills.
The posted pay range for this position is $18.80-$30 per hour for those states for which pay is listed. Actual amounts will vary depending on experience, performance and location.
Benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.
Following are excerpts from the Remote Customer Experience Consultant job posting:
ShowingTime+ is modernizing real estate for all agents, brokers, and multiple listing services (MLSs). ShowingTime+, a brand under Zillow, Inc., provides products and services to help real estate professionals streamline their businesses and deliver elevated customer experiences. Our product technology suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services, and Listing Showcase.
About the role
- In this role as a Listing Media Services and Showcase Customer Experience Consultant, you will:
- Deliver the best customer service through efficiency and delivering quality on time, every time.
- Provide guidance and solutions via multi-channels (phone and email).
- Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
- Assist customers with questions relating to appointment scheduling for photographers, billing, media delivery, and password resets, assist in using our scheduling software, and troubleshoot technical issues; this includes de-escalation and providing first contact resolution.
- Accurately document customer interactions using our Customer Relationship Management software, Salesforce.
- Champion the voice of the customer by providing feedback to our product team.
- Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Location and Compensation
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 – $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- One year of experience in a customer service role is required.
- Experience in a contact center role is required.
- Consistent track record of working independently to complete a high volume of customer cases.
- Proficient use of web-based products, MS Office, and SalesForce (or a similar CRM system).
- You’re hard-working, motivated, enthusiastic, and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
- Self-starter: Can work efficiently without hands-on supervision
- English language required.
- Excellent communication skills and excel in building positive relationships.
- Remote work; needs reliable internet connections and a quiet workplace.
Hours – Remote Customer Experience Consultant
Flexibility to work a non – traditional fixed shift. Shifts available are:
Tuesday – Friday 10-7pm EST, Saturday 9-6pm EST (off Sunday and Monday)
Tuesday – Friday 11- 8pm EST, Saturday 9-6pm EST (off Sunday and Monday)
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Experience Consultant position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
