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by Chris Durst Feb. 21, 2025
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Ancient Nutrition, a nutritional supplements company, has posted a Remote Customer Experience Representative job to their careers page.
In this role, you will answer inbound calls from customers, provide support with placing orders, product questions, subscription management, rewards program, order issues, returns, etc., and educate customers about the company’s products.
Applicants should have experience in sales and an interest in supplements; be passionate about health and wellness; strong written and verbal communication skills; be organized and detailed; and be techy-savvy.
No mention is made of any educational requirements.
The posted pay rate is $18.97 per hour.
The hours are Monday-Friday, 8-4CST.
Benefits include the usual, and the company offers a generous paid time off program.
Following are excerpts from the Remote Customer Experience Representative job posting:
We are seeking innovative, solution-oriented individuals who are passionate about educating and assisting our customers. Our goal is to consistently surpass customer expectations and provide an exceptional service experience at every interaction. Only those with a strong work ethic and a true “customer-first” mindset will thrive in this position. We are committed to selecting only the most outstanding candidates who exemplify excellence in customer service.
In this role you will:
- Answer inbound phone calls from customers
- Provide support with placing orders, product questions, subscription management, rewards program, order issues, returns, etc.
- Use sales strategies to educate and inspire customers about our products in order to upsell and increase average order value
- Implement strategies to retain our loyal subscription customers
- Log customer interactions (tagging, notes, forms, etc.)
- Multi-task on calls to meet various key-performance indicators
- Have an innovative approach with all consumer questions and push to improve processes, perspectives, and the overall customer experience
- Work independently in a fast-paced environment
Core Attributes:
- You are curious and are constantly challenging our own best practices (“There’s always a better way” mentality)
- You are curious about others and love to talk to people
- You have experience in sales and an interest in supplements
- You are passionate about health and wellness
- You work well in a team environment
- You roll up your sleeves and dig in
- You are flexible and understand that change is constant
- You have strong written and verbal communication skills
- You are a proactive self-starter who is eager to play a key role in growing the Ancient Nutrition brand
- You are organized and detailed
- You have a can-do attitude and are an avid team player
- You are techy-savvy
The Benefits:
Work is about what you do, not where you do it. Ancient Nutrition has many team members located near Nashville, TN but we are a fully remote company and are able to hire from across the US. Ancient Nutrition is a laid back, but fast-paced place to be. We work hard because we love what we’re building. No one breathes down your neck. We hire great people who don’t need to be micromanaged.
We offer health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited Paid Time Off is a given for salary employees and a generous amount of paid time off accrual for hourly employees, both paid maternity and paternity leave are offered.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Experience Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
