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by Chris Durst Feb. 14, 2025
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Tixr, a “fan-focused” platform for purchasing event tickets online, has posted a Remote Fan Support Specialist job to their careers page.
They’re apparently hiring nationwide. No state hiring restrictions mentioned.
The pay rate is $19-$21/hr.
No college required.
In this role, you’d be fielding customer service inquiries, and staying current with the platform’s features and processes.
Requirements include customer service experience, the ability to stay organized and detail-oriented, and strong communication skills.
Benefits include health, dental, vision, 401(k), and unlimited Personal Time Off (PTO).
Following are excerpts from the Remote Fan Support Specialist job posting:
Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology.
Our Client Success team is hugely valuable and is partly responsible for the success and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership.
Work-Life
This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders
Responsibilities
- Field daily customer service inquiries
- Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
- Document and implement client policies for all events
- Act as liaison between fans and the Tixr team + our clients
- Stay current with all Tixr features and processes as a product expert
- Maintain a clean support channel for clear customer communication
Qualifications
- 2+ years experience in customer support role
- Ability to stay organized and detail-oriented in a fast-paced environment
- Excellent written and verbal communication skills and professional demeanor
- Passion and appreciation for technology, design, and live events
- Enthusiasm for problem solving and providing exceptional customer service
- Previous experience working at a SaaS or E-commerce company a plus
- Knowledge of Hubspot
- Experience in a fast-paced startup environment a plus
The Perks – Compensation & Benefits
- Full-Time $19-$21/hour
- 100% Remote (USA timezones)
- Health benefits starting at $0 premium + choice of dental and vision plans
- Unlimited PTO, holidays, a paid day off on your birthday
- 401k
- Fun and relaxed work environment
- Access to awesome events!
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Fan Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
