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by Chris Durst Aug. 13, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Wisetack, a consumer lending company, has posted a Remote Customer Experience Associate role to their careers page.
Update – Ugh, this one filled fast! It looks like the company received all the applications it needed and deleted the listing. For earlier alerts on our job postings, join our free Telegram channel. For more jobs like these, see our Daily Jobs and Gigs page. Good luck to those who applied!
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In this position, you will successfully resolve complex customer issues, including troubleshooting and technical support, through the use of multiple support channels (email, sms, chat), but mainly over the phone.
Applicants should have at least 2 years of customer service experience, be willing to work weekends, and have excellent communication skills. Bonus points if you are proficient in Zendesk, and other CRM tools such as Insightly.
The posted pay rate for this position is $25 per hour, and the company has a comprehensive benefits package.
Following are excerpts from the Remote Customer Experience Associate job posting:
As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.
Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.
This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:
- Put customers first (that’s our M.O.)
- Act fast (leverage our startup environment).
- Lead the way (show and tell).
- Take ownership (everyone is hands-on here).
- Be a good human (no egos, build financial products that do right by people).
The Remote Customer Experience Associate Role
At Wisetack, we’re committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow.
Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience.
Responsibilities
- Successfully resolve complex customer issues, including troubleshooting and technical support, through the use of multiple support channels (email, sms, chat), but mainly over the phone
- Responsible for owning and staying up to date with ongoing issues
- Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share with product and engineering teams to improve the customer experience
- Work on various projects and initiatives to improve both the agent and customer experience
- Handle customer escalations as needed
Requirements
- 2+ years of experience working in a customer-facing role
- Must be willing to work weekends
- Strong troubleshooting and technical support skills
- Strong passion for helping solve user issues, with unwavering patience and empathy
- A team player who contributes ideas to improve processes
- Self-motivated & self-starting; independent, proactive, highly responsive, flexible, and adaptable
- Ability to work extremely well under pressure in a fast-paced environment
- Excellent verbal and written communication skills
- Strong attention to detail, and highly organized
- Analytical approach to navigating, investigating, and understanding how products work
- Aptitude for learning new products, processes, and systems
- Stable internet connection
Bonus points
- Fintech experience
- Proficient in Zendesk, and other CRM tools such as Insightly
Compensation & Benefits
The hourly rate of this position is $25 an hour, plus equity, and benefits.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
