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by Chris Durst Feb. 17, 2025
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Mangomint, a company that specializes in software for salons and spas, has posted a Remote Customer Support Specialist job to their careers page.
In this role, you’d provide customer service primarily by chat but also by phone. You’d also collaborate with different teams to identify and resolve technical issues reported by customers.
Requirements include a minimum of 1 year experience in a software support position. Per the listing, experience with salons and spas (or beauty & wellness in general) would be a big plus.
No college requirement is mentioned.
The posted pay range is $55,000 – $60,000/yr.
From the job description, it appears that there are no excluded states. But applicants must be willing to work within the following schedules:
- Monday-Friday, 9 am-6 pm, in either MST or CST.
- Monday-Friday, 9 am-6 pm, HST (Hawaii Standard Time)
- Work Monday-Friday, 9 am-6 pm, PST
Benefits include health, dental, vision, life & LTD insurance; a generous monthly wellness budget for gym memberships, yoga, etc.; 401k plan available (no matching); a premium subscription to the Calm app; and more.
Following are excerpts from the Remote Customer Support Specialist job posting:
At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
As a Customer Support Specialist at Mangomint, you will:
- Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
- Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
- Work Monday-Friday, 9 am-6 pm, in either MST or CST
What We’re Looking For
- A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- You thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills
- *Experience with salons and spas (or beauty & wellness in general) would be a huge plus
Compensation & Benefits – What You’ll Love About Us
- $55K – $60K • Offers Equity • Offers Bonus
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
