by Chris Durst Jan. 17, 2017
Concentrix is looking for people who are passionate about gadgets and technology to work as Product Support Advisors.
In this role, you provide great customer service to customers calling in on the phone for help with resolving technical issues. You’ll be supporting one of the “largest technology companies in the world!”
Pay starts at $9.50/hour with regular increases. The job listing says “work at home anywhere.” However, in the FAQ on its site, Concentrix specifies that it does not hire in CA, VT and AK.
In their words:
- A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
- Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
- Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
- Navigate and manage multiple programs and applications running simultaneously
- 1 – 2 years of customer service experience
- High School Diploma or GED
- Keyboarding skills at a minimum of 30 wpm
- Strong problem solving, analytical and data entry skills
- Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
- Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
- Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
- A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
- Strong desire to excel in a fast-paced work environment
What you need to have:
- You must have high speed Internet Service, which will be tested as part of the application process. Minimum of 5.0 mbps download and 1.5 mbps upload
- Basic Landline Telephone Service is required during training and for Production calls
- An approved headset will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you
- A distraction free work space within your home designed to maximize your productivity
What we offer:
- Competitive salary: Starting at $9.50 per hour with opportunities for tenured raises at 3, 6 & 9 months
- Monthly Performance Incentives
- Advancement and Career Opportunities
- Medical Benefits (Full-Time ONLY)
- Paid Time Off
- Paid Training
Click here for full details and to apply.
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