Conduent Seeks Work from Home Call Center Reps.

By Mike Haaren – Jan. 5, 2017

Work from Home Jobs – Part-Time Call Center Reps.

Conduent, a spinoff of Xerox, is looking for part-time Call Center Representatives. “Bilingual Spanish preferred but not necessary.”

Requirements include a HS diploma or GED, call center or customer service experience, 25+ WPM typing and basic computer navigation skills.

Duties include (quoting from job listing):

Receive inbound calls which include but are not limited to:
– Completing questionnaires for subrogation and coordination of benefit purposes
– Speaking with clients and transferring to client services
– Transferring callers whose file has been assigned
– Searching and locating files in the system when caller does not have a file number
– Identifying when new files need to be completed
– Identifying when caller is in the wrong department and transferring them accordingly
– Update, move, or close files accordingly after all information has been obtained

Perform outbound calls which include but are not limited to:
– Calling members, patients, employers, providers’ offices, attorney’s offices, to obtain or provide additional information as instructed by management
– Managing a “call out” spreadsheet to be completed weekly
– Perform call outs to members, patients, employers, commercial premises to obtain needed information to complete file
– Update, move, or close files accordingly after all information has been obtained
– Submit an emailed request for valid phone numbers if files do not have a working phone number
– May be asked to complete google searches for commercial property contact information if not provided in file

Your schedule will be 29 hours per week, and the schedule (to be determined) will be Central Time. You must also pass a drug test and background check.

To go to the job listing, click here, then enter 16028004 in the Job Number field, and search. Good luck!

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