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by Chris Durst Feb. 28, 2025
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Cox Automotive, a company that specializes in vehicle remarketing services, and digital and software solutions for automotive dealers, have posted a Remote Technical Customer Care Specialist job to their careers page.
In this role, you will work directly with customers via phone and email to resolve their application and product issues. You will represent the company’s S-Time product, troubleshoot and resolve issues for customers, and provide training for new and existing customers.
Applicants should have a High School Diploma/GED; be able to work independently with little direction and multi-task; have a customer-oriented background; knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required; excellent oral and written communication skills; and strong attention to detail and the ability to adapt to change.
The posted pay rate is $16.15 – $24.23/hour.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Recruiting nationwide in the US.
Following are excerpts from the Remote Technical Customer Care Specialist job posting:
This is a remote Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
This is a fully remote position-must be able to work any shift during business hours, currently Monday through Saturday 6am-7pm CST (hours subject to change to meet business needs).
Job Responsibilities:
- As a Technical Support Specialist, you will represent X-Time in customer communication via phone and email to assist customers in resolving technical issues
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork
- Troubleshoot difficult problems with either the customer’s configuration, our software, or vendor integration points
- Provide one-on-one training to new and existing customers as needed while working on support tickets
- Identify and resolve issues that prevent users from utilizing our software
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
- Maintain strong working knowledge of released products
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
Qualifications – Remote Technical Customer Care Specialist:
Minimum-
- High School Diploma/GED
- Generally, less than 2 years of experience
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
- Customer-oriented background
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
- Excellent oral and written communication skills
- Experience working in a team environment and assisting others as applicable
- Requires attention to detail and the ability to adapt to change
Preferred-
- Ability to analyze, troubleshoot, and document issues related to system performance and functionality
- Experience supporting online products and services
- Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
- Experience supporting mobile devices such as IOS and Android
Compensation:
Hourly base pay rate is $16.15 – $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 03/08/2025
HOW TO APPLY
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