Conference Call Support

West

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Responsible for:

 

Processing the help request before and during the conference calls on multiple platforms
Accountable for assigned calls/bridges, answering questions about conferencing, troubleshooting, and escalating when necessary while providing excellent customer services
Create and update trouble tickets/cases and track customer issue to determine the root cause and find a resolution

Qualifications
Applicants for the is job will be expected to meet the following minimum qualifications:

On-Site Training
Please note that this position requires a 2 week, on-site training course located at our West Point, GA training facility
Travel accommodations WILL NOT be covered by WEST
Ideal candidate would reside within a 20-minute driving distance from our facility in West Point, GA
Education

 

High school diploma or GED required
Additional education may be required based on individual projects and/or location
Experience

Minimum six months customer service experience preferred

Other

 

Basic Knowledge of MS Word, and Excel required
Knowledge of computer keyboard and mouse
Demonstrated fluency in English and/or other specified language (e.g., Spanish, French, etc.) depending on the position
Ability to pass standardized interview
Score acceptably on job related testing assessments
Ability to work flexible schedules
Ability to clearly communicate using a clear, distinct voice
Ability to read scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution
Equipment Requirements

 

Windows 7/8.1/10 or Mac
OSX 10.6 or Higher
Internet Explorer 11/Google Chrome/Mozilla Firefox
1GHz or faster 32 bit or 64 bit Processor
1GB RAM
1024 x 768 minimum resolution
Broadband Internet Connection (DSL, Cable, Fiber Optic)
Dial-up, Satellite, or 4G Wireless connections are prohibited
Telephone land line
Must be a feature free land line. (No voicemail, answering machines, call waiting, etc.)
Cell phones are prohibited
Headset
During call, headset must attach to your telephone land line
At West, we’re dedicated to a single proposition-making communication easy. Whether it’s coworkers across the office or partner firms around the globe, enabling that connectivity is the hallmark of our work. Our mantra? We Connect. We Deliver.

 

 

Every person on the West Unified Communications Services team is focused on providing solutions and services that make better connections and deliver real results – not just for our customers, but for our customers’ customers. When it comes down to it, if you can’t talk and share information internally or with people outside your company, your business isn’t going anywhere.

 

 

West is dedicated to shedding the jargon around unified communications and providing specific, concrete uses to those who benefit most. What’s that mean for you? We handle the complex stuff so you don’t have to. That’s why West dedicates so much time, energy and investment in the unified communications space.

Unified communications has a lot of pieces and West covers them all.

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 09/30/17.


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