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by Chris Durst updated Apr. 16, 2024
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CareCentrix has posted a new job for Remote Customer Advocacy Specialist(s).
Start Date – Monday, May 6th 2024, so move quickly to get your application in.
In this role, you would act as the main point of contact for escalated calls and requests.
Starting pay is $19 per hour and the pay range is listed as $19-$27/hr., plus monthly incentive bonus opportunities.
You don’t have to have a college education. But you should have basic computer skills and good data entry skills, and related know-how.
The company also offers a broad benefits package.
Hiring in the United States — no state hiring exclusions are noted.
Here’s an excerpt from the job posting:
The Customer Advocacy Specialist incumbent serves as a critical subject matter expert (SME) role in driving resolution for internal or external issues or complaints. He or she will be able to de-escalate and resolve issues with a high level of independence. This role assists the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Candidate to work \cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.
Location – 100% Remote
Start Date – Monday, May 6th 2024
Training & Nesting Period – 4 to 6 Weeks
Training & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST
Available Shift After Training & Nesting: Monday – Friday 11:30am-8:00pm EST
Responsibilities
In this role you will:
- Act as main point of contact for escalated calls and requests
- Adhere and meet service level agreements and performance goals as set by the clients
- Monitor and/or complete production, as applicable
- Manage payer, provider and patient complaint resolution.
- Work with supervisors drive efficient case handling and quality.
- Work with supervisors to create efficient work plans and trending root cause.
- Support cross-functional process improvement efforts and provide feedback to other business partners.
- Perform other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Respond to calls/e-mails in a timely manner
- Be proficient with entering information into CART system
- Projects/spreadsheets – across all operations
- Act as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
Qualifications
- High School Diploma or the equivalent
- 3 years of experience in an Operations/Production support role.
- Basic computer skills and data entry with speed and accuracy is required.
- Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
What we offer:
- Starting Pay for external hires is $19.00 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
- Advancement Opportunities, professional skills training, and tuition /exam reimbursement
- PayActiv – access earned income in between pay checks
- Walgreens Discount – receive up to 25% off eligible items
- Great culture with a sense of community
CareCentrix maintains a drug-free workplace
HOW TO APPLY
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CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
