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by Chris Durst May 29, 2025
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Gainwell, a tech company focusing on IT services for HR and public health, has posted a Remote Call Center position to their careers page.
In this role, you’d answer phones and respond to customer questions. You would research customer questions, document calls, update account histories, etc.
The posted pay range is $29,100-$41,600 per year. Benefits include flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
Requirements include a high school diploma or GED and at least one year of customer service experience.
Hiring in the US only, no state exclusions listed.
Following are excerpts from the Remote Call Center job posting:
As Call Center- USA REMOTE, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Answers telephones, responds to highly complex customer questions, and/or forwards calls to appropriate personnel.
- Researches customer inquiries and responds to appropriate parties promptly.
- Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.
- Processes and distributes incoming and outgoing mail through established service-level agreements for multiple clients.
- Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.
What we’re looking for
- High school diploma or G.E.D.
- One or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
What you should expect in this role
- Strong business and analytical problem-solving skills.
- Strong communication skills.
- Ability to work independently.
- Ability to follow oral and written directions.
Compensation & Benefits
The pay range for this position is $29,100.00 – $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Call Center position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
