NEW! Seasonal Work from Home Customer Service Associate – Jackson Hewitt

Jackson Hewitt


by Chris Durst       Jan. 3, 2016

Jackson Hewitt is the second largest tax return company in the US and, with the tax season upon us, they are actively hiring Seasonal Work from Home Customer Service Associates.

You DO NOT NEED TAX EXPERIENCE!

Note: In order to be considered for this position you must live in one of the following states: Alabama, Colorado, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Missouri, North Carolina, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

From their site:

Seasonal employees may remain with Jackson Hewitt in a temporary capacity from 3 weeks to 4 months, depending on business need. Hours for all staff increase substantially during our peak season (January to February). Our Virtual Contact Center hours of operation vary. Schedule flexibility is required and expected. Shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.

JH agents have the following skills:

  • Customer Focus
  • Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Communication Skills
  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Comprehension skills– ability to clearly understand and respond appropriately to the issues that customers present
  • Problem Solving Skills
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Ability to make appropriate decisions on behalf of the customer quickly and effectivly
  • Desire to continually learn
  • Solution oriented and self-motivated
  • Ability to effectively prioritize work time to ensure efficiency

Click here for full details and to apply!

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