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by Chris Durst Oct. 29, 2024
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CNH Industrial, an equipment, technology and services company with a focus on agriculture and construction industries, has posted a Remote Contact Center Agent – Dealer Support position to their careers page.
The company’s brands include Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
In this role, you will create, manage and oversee all related activities of the part order fulfillment process.
The company says, “The successful candidate will be calm and cool-headed, yet energetic; focused on maintaining strong partnerships with our dealer network and internal partners. ”
Applicants should have a high school diploma or equivalent experience, at least one year of customer service related work experience within an office setting, type at least 35 words per minute, and be able to work 9AM to 6PM Central Time.
The posted pay rate is $50,000 – $72,000/year. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
The company also offers a comprehensive benefits package that included medical, dental, vision, disability, and life insurance. There’s also a 401(k), paid parental leave, and other benefits.
Hiring in the United States – no state hiring exclusions are listed in the job post.
Following are excerpts from the Remote Contact Center Agent – Dealer Parts Support job posting:
Do you have a passion for delivering exceptional customer service with confidence and a high level of professionalism? Do you enjoy working remotely? If so, the CNH Parts & Service Group may have a wonderful opportunity for you.
The Contact Center Agent with Dealer Parts Support will create, manage and oversee all related activities of the part order fulfillment process. The Agent will provide exceptional dealer support via sourcing and coordinating shipments with parts depots with an eye towards meeting dealer needs. The role is the force behind our customer service satisfaction and is the voice of our customers. The successful candidate will be calm and cool-headed, yet energetic; focused on maintaining strong partnerships with our dealer network and internal partners.
This position can be performed 100% remote and located anywhere in the continental United States.
Responsibilities
- Own the customer experience by promptly answering dealer inquiries using call quality expectations.
- Ensure a high level of dealer satisfaction by assuming ownership of all inquiries and provide accurate and timely updates until resolution.
- Think and act in ways that put our customers first, while maintaining the business requirements.
- Build and maintain strong partnerships with multiple external and internal stakeholders (including dealers, suppliers, field personnel, purchasing, materials, depots and logistics) to rapidly resolve part availability needs and shipments to support company image, competitive advantage, customer and dealer satisfaction, equipment uptime, productivity, as well as grow dealer service capability.
- Provide detailed documentation of all correspondences to capture accurate tracking of our dealer inquiries and steps taken to resolve.
- Provide support services to dealers including; troubleshooting, problem resolution, and supply of product or material to resolve urgent issues and reduce Total Vehicle Downtime (TVD).
- Strive for best in class service by meeting or exceeding critical department metrics.
Qualifications
- High School Diploma
- At least one year of customer service related work experience within an office setting
- Type 35 words per minute
- Ability to work 9AM to 6PM Central Time
Compensation & Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
Annual Base Salary Range for this position is $50,000 – $72,000 USD. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Contact Center Agent – Dealer Parts Support position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
