.
by Chris Durst Feb. 19, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Frontdoor, an appliance repair and maintenance company, has posted a Remote Contact Center Associate / Authorizations Agent job to their careers page.
In this role, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Applicants should have 1-3 years of customer service experience and/or training required; knowledge of how to read a contract; customer service and conflict resolution; computer skills (Microsoft Word, Excel, Outlook); attention to detail; and the ability to multi-task. It would be great if you also have solid mathmatics skills!
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
Following are excerpts from the Remote Contact Center Associate / Authorizations Agent job posting:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
- Responsible for authorizing repair/replacement of covered systems or appliances.
- Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
- Provides any necessary follow-up.
Available Shifts:
Full-time Position
Schedule 1
- Off days – Sunday and Monday
- Tuesday, Wednesday, Thursday, Friday – 12:30 p.m. to 9:00 p.m. CST
- Saturday – 11:30 a.m. to 8:00 p.m. CST
- (Schedule subject to change based on business need)
Schedule 2
- Off days – Friday and Saturday
- Monday, Tuesday, Wednesday, Thursday – 12:30 p.m. to 9:00 p.m. CST
- Sunday – 10:00 a.m. to 6:30 p.m. CST
- (Schedule subject to change based on business need)
Qualifications – Remote Contact Center Associate
Minimum Education, Licensure and Professional Certification requirements:
- High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
- 1-3 years of customer service experience and/or training required
Required Skills:
- Knowledge of how to read a contract
- Knowledge of business unit policies and procedures
- Customer service and conflict resolution
- Negotiation skills
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Ability to multi-task
- Ability to adapt to a fast-paced environment
- Must have internet access with minimum 4.6Mbps upload/download speeds
- Ability to be on video call as required during working hours.
Preferred Skills:
- Highly skilled in mathematics
- Strong deductive reasoning skills
- Effective communication skills
Essential Functions:
- Ability to be on video call as required during working hours.
Compensation & Benefits
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Contact Center Associate / Authorizations Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
