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by Chris Durst July 16, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Botrista, a company that provides automated beverage solutions to foodservice operators, has posted a Remote Customer Service Specialist role to their careers page.
Given the higher pay rate, this may fill fast!
In this role, you’d be handling customer inquiries by email, chat, and phone. Duties incluce processing orders, resolving complaints, and collaborating with other departments.
The pay range is $70,000 – $80,000/yr. Benefits include company-paid medical, dental, and vision, and generous PTO, sick time, and holiday breaks.
We love that the company also offers Cell Phone and Internet reimbursement.
No college degree required if you have 3+ years of customer service experience.
Following are excerpts from the Remote Customer Service Specialist job posting:
As a Customer Service Specialist Level 1, you will be the first point of contact for our customers, providing excellent service and support. You will handle inquiries by email and phone, resolve issues, and ensure customer satisfaction through effective communication
Requirements
Responsibilities:
- Process orders with a strong sense of urgency in order to meet the needs of the customer.
- Respond to customer inquiries promptly via phone, email, and chat, ensuring a high level of professionalism and courtesy.
- Resolve customer complaints with empathy and efficiency, escalating to higher-level support when necessary.
- Identify and escalate complex or unresolved issues to higher-level support or relevant departments, ensuring a smooth transition and timely resolution.
- Collaborate with the Sales, Marketing, R&D, and Accounting to resolve customer issues and improve overall service quality.
- Provide accurate information when responding to all inquiries.
- Maintain detailed and accurate records of issues and requests.
- Support team objectives by sharing best practices and collaborating on team initiatives.
- Assist in developing and implementing customer service policies and procedures.
- Adhere to all company policies and procedures, including those related to customer service, privacy, and data security.
- Act as an advocate for customers, ensuring their needs and concerns are communicated effectively across the organization.
- Be flexible and adaptable to changes in procedures, technology, and customer expectations.
- Participate in special projects or initiatives to enhance the customer service function or support company goals.
Qualifications and Skills
- 3+ years of experience in Customer Service. Or a Bachelor’s degree in Supply Chain Management or Business.
- Excellent verbal and written communication skills
- Maintain composure and professionalism in challenging and stressful situations
- Aptitude for quickly analyzing issues, identifying solutions and resolving issues effectively.
- Competency in using Microsoft Office Suite for documentation, communication and reporting.
- Attention to detail; ensuring accuracy in order processing.
- Identify trends and recurring issues; provide suggestions and implement changes for service improvements.
- Readiness to adapt effectively to constant changes in priorities.
- Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, employees, and other individuals that interact with this position.
- Resourcefulness by finding innovative and quick ways to solve the problem.
- Take pride and ownership in caring for our customers.
Compensation
- Salary Range: $70,000 – $80,000 per year
- Plus bonus and stock options
Benefits
- Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
- 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
- Beautiful new SF office with outdoor rooftop workspace
- Free beverages with our Bot, snacks, and Wednesday lunches
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
