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by Chris Durst Sep. 3, 2024
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Zocdoc, a digital health marketplace, has posted a Remote Provider Experience Specialist to their careers page.
Benefits include cell phone reimbursement.
In this position, you would “play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc’s platform through calls, emails, and chat.”
The company is looking for candidates with strong communication and organizational skills, and a positive and empathetic approach to customers.
The pay rate is $19.64—$26.92/hr.
No college required, no state hiring restrictions mentioned.
Zocdoc’s comprehensive benefits package includes 100% paid employee health benefit options, 401(k), and more.
Following are excerpts from the Remote Provider Experience Specialist job posting:
As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc’s platform through calls, emails, and chat.
You’ll enjoy this role if you are…
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to providers
- Excited to learn new techniques and systems
Your day to day is…
- Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc’s services effectively.
- Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience.
- Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively.
- Developing a deep understanding of Zocdoc’s platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels.
- Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method.
You’d be successful in this role if you have….
- Excellent communication and interpersonal skills, both in verbal and written form
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting Zocdoc’s mission
Benefits:
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Parental leave
- Cell Phone reimbursement
Compensation
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
Remote Hourly Pay Range: $19.64—$26.92 USD
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Provider Experience Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
