Remote Seasonal Festival Agents

by Chris Durst May 21, 2024

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How would you like to add the Sundance Film Festival to your resume? Here’s your chance!

Sundance Institute, an organization founded by Robert Redford that’s best known for the annual Sundance Film Festival, has posted a Remote Seasonal Festival Agents, Customer Support role to their careers page.

This is a full-time temporary role that runs from July 15, 2024 through Tuesday, July 30, 2024 or Friday, August 2, 2024.

The this role, you would “Help patrons have the best Festival experience possible by assisting with inquiries quickly and resolving or escalating issues.”

Hourly pay is $17.11 and the position is eligible for some benefits.

It does appear that hiring is limited to residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, LA, MA, MI, MT, NE, NJ, NY, OH, OR, PA, TX, UT, VA, WA, and the District of Columbia.

Here’s an excerpt from the listing:

We are currently able to operate in the following states: AZ, CA, CO, CT, FL, GA, IL, IN, LA, MA, MI, MT, NE, NJ, NY, OH, OR, PA, TX, UT, VA, WA, and the District of Columbia.

Be alert for email accounts purporting to be Sundance Institute. All official communications about jobs will come from an @sundance.org email address or via our recruitment software, ClearCompany Talent Management. Please contact [email protected] if you have any questions about our recruitment processes.

POSITION OVERVIEW

The Seasonal Agent, Customer Support is charged with assisting patrons resolve ticketing and technical issues and questions.

Working closely under the direction of the Associate Director, Ticketing, the Seasonal Agent, Customer Support helps further Sundance Institute’s commitment to providing customer support for the Pass/Package presale for the Sundance Film Festival.

This temporary position works full-time from Monday, July 15, 2024 through Tuesday, July 30, 2024 or Friday, August 2, 2024 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. Multiple roles are available and this is a fully remote position that does not require any onsite work duties.

Top priorities include but are not limited to…

Assisting patrons with a full array of customer support processes and questions including purchasing festival passes and ticket packages.
Assisting patrons with a multitude of technical support questions (browsers, compatibility, computer settings, etc.).
Developing a deep understanding of our internal and public products and services to effectively assist customers and provide accurate information.
Actively listening to customer feedback, identifying patterns or trends, and providing valuable insights to the relevant teams for product or process improvement.
Documenting all customer interactions, issues, and resolutions accurately and thoroughly in the customer service log or ticketing system.
Using available tools and resources to update customer profiles and ensure smooth communication across teams.

You have the following direct or transferable skill sets:

Legal authorization to work in the United States.
1 year of relevant experience.
Outstanding written and interpersonal communication skills to work effectively with a variety of people.
Excellent organizational skills.
Customer support or call center experience.
Working knowledge of databases along with proficiency in Google Products.
Experience working with Zendesk and Eventive or another ticketing system preferred.

You will be successful in this role if you…

Help patrons have the best Festival experience possible by assisting with inquiries quickly and resolving or escalating issues.
Demonstrate patience and understanding with internal and external constituents.
Work collaboratively to support your fellow team members and patrons.
In addition to an hourly pay of $17.11, this position is eligible for benefits & perks, highlights include:
Employee assistance program

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Seasonal Festival Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!