Work from Home as a Customer Care Assistant for Xerox

Work from Home as a Customer Care Assistant for Xerox


by Chris Durst      Nov. 14, 2016

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives?

Xerox is the world’s leading enterprise for business process and document management, and they have an ever-growing work from home program.

Here’s one of the jobs they have listed now!

In their words:

Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.
  • Ability to read and interpret documents.

Qualifications – Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person
  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older
  • High Speed internet 10 MBPS download and 1 MBPS upload

Click here to learn more about the position and to apply!

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