Work from Home Customer Champions – Paid Vacations and More!

Work from Home Customer Champions - Paid Vacations and More!


by Chris Durst    Feb. 13, 2017

Zapier is getting rave reviews from their work from home employees and it’s no surprise with benefits that include:

  • Competitive experience-based compensation
  • Profit sharing
  • 2-3 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Pick your own equipment. We’ll set you up with whatever laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy (plus we insist you take at least 2 weeks off each year – this isn’t a vague policy where unlimited vacation means no vacation).

They are seeking FULL-TIME reps to work with or without weekend hours:

Weekend Warriors – full-time week that will always include Saturday and Sunday

Weekdays – a regular full-time Monday – Friday work schedule

FROM THEIR SITE:

You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.

You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

Things You Might Do

Zapier is a startup, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to lead:

Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.

Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)

Work with the product team to build tools that will speed up and increase the quality of support at the same time

Experiment: this is a startup so everything can change

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