By Mike Haaren – Co-Founder – March 14, 2017
Work from Home Jobs – Customer Support Agent – Flexible Hours, Nationwide
Scribd, the giant digital library and ebook/audiobook subscription service, wants to add a Customer Support Agent to its team. Scribd has more than 80M active readers and is growing, so it makes sense they’d be adding to the outfit.
You’ll be working a 40-hr. week on a flexible schedule. And you can work from “wherever you can get a signal.” In other words, California, Alaska, Hawaii and 47 other states!
The Job & Requirements
Besides a high school diploma and strong communication skills (you’ll be doing a lot of writing, using Zendesk), you should have a flair for tech support, too. “On a typical day you might be called on for a simple password reset, complex publishing advice, or to QA a new website functionality, debug a customer’s problem, and interface with Scribd’s engineering team,” Scribd says.
You’ll need a solid understanding of customer support, and work experience as well, ideally in a customer support role.
You’ll also get bonus points for any of these:
- Experience working in an online customer service role
- Experience working remotely
- Startup experience
- Basic programming skills or website QA experience
Pay for the job isn’t given. But for a rough yardstick, Tech Support Agents at Scribd report an average of $12/hr.
Employee reviews on Glassdoor give Scribd 3.7 stars out of 5. To go straight to the job, click here. For more on how Scribd’s Agents use Zendesk, click here. For more background on the company, see its Wiki entry here. If you decide to apply, good luck!
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