by Chris Durst Feb. 22, 2022
UnitedHealth always has a large number of work from home jobs available, but their Customer Service jobs are quite rare and VERY POPULAR, so APPLY & SHARE QUICKLY as this opportunity is likely to fill quickly.
If you live in the US Pacific or Mountain Time Zones and have at least 2+ years of combined education, work and/or volunteer experience.
The company offers a $1,000 sign-on bonus and a competitive pay rate.
Here’s what the company has posted about this opportunity:
“If you are located within the Pacific or Mountain time zones, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50 to 70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The Customer Service Representative position is full-time based on an anticpated schedule of 35-40 hours per week, Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am-10:00 pm local time. Standard training days are Monday – Friday 8:00 am to 5:00 pm CST for 4 – 5 weeks. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
Primary Responsibilities
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Make outbound calls to customers on prescription orders and payment issues
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 2+ years of combined education, work and/or volunteer experience
- Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday – Saturday 5:00am – 10:00pm local time in Pacific Standard Time OR Mountain Standard Time depending on location
Preferred Qualifications:
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Customer Service experience
- Experience working with Digital platforms and systems. Web, Chat, email.
- Experience with Adult Learning in virtual environment
Telecommuting Requirements:
- Reside within PST or the states of Arizona or Idaho
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into internet – via hard wire (either directly to modem or router)”
CLICK HERE to learn more and to apply. For more job options, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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