by Chris Durst Feb. 1, 2022
VIPdesk Connect has posted openings for Customer Service Reps to, “provide customer care for Skullcandy, a company that has revolutionized the audio arena with their headphones, earbuds, and other wireless lifestyle products.”
Applicants must currently reside in one of these 21 states: Arizona, Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Nebraska, Nevada, New Mexico, New Jersey, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.
Training begins on Feb. 23, 2022 and will be conducted remotely.
Pay is $14/hour and the company offers a comprehensive benefits package.
Here’s what the company has posted about this opportunity:
“VIPdesk Connect is a certified B-Corp, Women-Owned Corporation, and Best Workplace winner committed to team member happiness. We’ve worked purposefully to create a culture built on the simple idea of being more human—of being a better listener to our team members, more responsive to customers, and more empathetic to all. We’re looking for team members who share the same spirit of excellence, passion, and integrity to join our team.
Our Remote Customer Service Representative provides customer care for Skullcandy, a company that has revolutionized the audio arena with their headphones, earbuds, and other wireless lifestyle products. Supporting this team, you are assisting customers with product inquiries, technical issues, and general service inquiries via all contact channels (inbound calls, emails, chat, and social).
WHAT YOU’LL DO
- Interact with customers via all channels (phone, email, chat, SMS, social) to respond to inquiries about Skullcandy’s products and services
- Communicate clearly and effectively with customers to quickly resolve issues and deliver a positive experience
- Provide general technical support as needed
- Stay up to date with the client’s policies, products, and offerings
- Apply client and VIPdesk Connect policies as applicable whenever interacting with customers
YOU ARE
An Effective Communicator. Making connections comes naturally. You are a good listener, can articulate clearly, and adjust your style to adapt to a variety of situations and personalities.
A Problem-Solver. When faced with challenges, you use your training to apply knowledge and techniques to understand a customer’s needs. You have the technical aptitude to resolve issues and seek alternative solutions quickly.
An Optimist. With a positive attitude, you make customers feel at ease. You are confident in your ability to provide best-in-class service.
Self-Motivated. You are driven to achieve and exceed goals, which in turn contributes to the team’s success. You are passionate about learning and leveraging your strengths for personal and professional growth.
WHAT YOU’LL NEED
- High-school diploma or GED, required
- 2+ years of related customer service experience
- At least six (6) months of troubleshooting (Tier 1 tech support) and confidence in dealing with technical-related questions or concerns
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office suite of applications; technically savvy with navigating through different systems
- A work-at-home office environment that is ergonomically sound, conducive to taking customer calls, and free from distractions
- Internet connection, web camera, USB headset, and a computer system that meets policies and maintenance requirements
- Ability to respond positively to change, handle complex tasks, and embrace new learning
While this is a work-from-home position, you must currently reside in one of these states: Arizona, Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Nebraska, Nevada, New Mexico, New Jersey, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.
PREFERRED QUALIFICATIONS
- Experience in a fast-paced call environment
- Remote work experience
- Knowledge or understanding of audio terminologies
BENEFITS
- 100% Remote/Work-from-Home
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance, accident/critical illness insurance
- Growth Potential
- And More!
Training
Our next training class is scheduled to begin on February 23, 2022. New team members will attend training remotely via web cameras from secure, noise-free, distraction-free home offices.
Compensation: $14.00 per hour”
CLICK HERE for full details and to apply. For more jobs like these, be sure to check our Newest Jobs & Gigs page. To get our new job postings ASAP, like our Facebook page and check your feed for our posts. May you be working from home soon!
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