by Chris Durst Sep. 24, 2021
Inflection’s GoodHire division provides background checks for more than 80,000 companies.
Currently, the company is looking for Work from Home Customer Support Agents to resolve customer issues through phone, email, and chat.
“Base pay is $16.50/hr. and will also receive stock options or shares so that you have an ownership stake in our company,” the listing adds.
They also offer a broad benefits package.
In the company’s words:
At Inflection, our mission is to build trust by harnessing the power of data. To achieve our ambitious goals, we are growing a diverse and inclusive team of collaborative, adaptable, hard-working people who are passionate about solving problems and achieving success. We’re dedicated to fostering a company culture that’s inclusive, engaging, supportive, and offers a place where employees can grow and thrive.
GoodHire, our primary line of business, is a top-rated provider of background checks, serving more than 80,000 organizations of all sizes. The company is growing rapidly, and our Customer Support team is growing with it. As a GoodHire Organization Support Agent, you’ll play a vital role in delivering a great customer experience via phone, email, and chat to people who order background checks on behalf of their organizations. You’ll support the organization’s customers through the entire background check process: from when the background check is ordered to when the background check completes and everything in between.
This is a full-time work-from-home opportunity with exceptional benefits. The base pay is $16.50/hr and will also receive stock options or shares so that you have an ownership stake in our company. In addition, the first 4 weeks are paid, virtual, on-the-job training from your home office!
Job Duties:
Our Customer Support Agents quickly adapt to the candidate’s needs to deliver a world-class support experience through creative problem solving and a deep knowledge of how GoodHire background screens work.
In this role you will get to:
- Assist candidates in resolving issues through phone and emailing effectively
- Answer how-to questions and help candidates navigate a variety of tools within GoodHire
- Show composure, resilience, and flexibility as our candidate needs expand
- Collaborate with internal teams and account owners to identify existing candidate opportunities to use self-help to solve issues and answer questions
- Diagnose problems and advocate for our candidates by engaging with our product and engineering teams
We are looking for people who:
- Care deeply, genuinely, and passionately about providing a world-class customer experience
- Are naturally empathetic and articulate their thoughts well
- Have a clear, professional, and informative communication style
- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
- Are open to learning and practicing new processes, communicating new ideas, and committing to the best end result
Job requirements:
- 2 plus years of proven customer support work experience
- Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support
- Proficient with the Internet and keyboarding skills with a minimum typing speed of 40 WPM
- Ability to multitask, organize, and prioritize in a fast-paced environment
- Ability to communicate effectively via phone by utilizing active listening skills combined with clear communication to both customers and data providers
- Ability to communicate effectively via email while using proper grammar and punctuation
- Ability to effectively provide verbal technical support and troubleshooting
- Ability to maintain standards of adherence and metric goals
Experience preferred:
- Some experience in background check industry, human resources, banking, government or insurance environments with customer interaction
- Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs
- Experience providing customer support via email and voice channels
- Ability to multitask in a fast-paced environment
- Direct work experience in dealing with challenging customers and delivering complex messages that address company needs
- Identifying and building process efficiencies
- Experience with being held accountable to metrics and maintaining a high standard of work
Work from home requirements:
- Designated workspace free from noise and other distractions
- Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for households with multiple internet users)
- Inflection will provide the computer, monitors, keyboard, and mouse
- Inflection will subsidize a portion of your Internet expense
- Ability to set up
- Inflection provided computer equipment and connect it to the Internet via ethernet cable preferred
Inflection benefits and perks:
- Competitive compensation, including stock options
- Comprehensive benefits package including medical/dental coverage, 401K, and life insurance
- Track record of promoting and hiring internallyFast-paced environment with significant opportunities for impact
- Learning & Development funds to enhance and learn new skillsDiversity and
- Inclusion program
- Three paid days per year to volunteer with nonprofit organizations of your choosing
- Ability to dress casually and work from the comfort of your home
- Stipend for home Internet and office furniture needs
YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE
We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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