by Chris Durst June 2, 2022
Update – It looks like the company received all the applications it needs and has deleted the listing. For more jobs like these, see our Daily Jobs & Gigs page. Good luck to everyone who applied!
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Lively is a company that is helping make Health Savings Accounts (HSAs) easier to understand and manage.
The company has posted an opening for work from home Member Support Associates to help their end-users via phone, email, and chat.
This position pays a rate of $22-$25/hr. and they are hiring across the United States. “We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position,” the company says.
Here’s what the company has posted about the openings:
We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.
With offices in San Francisco, Boise, and remote team members throughout the nation, we are a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!
About The Role
Does helping others energize you? We’re looking for curious and excited Member Support Associates to join our team! We love leaving our customers pleasantly surprised with the support they receive when they contact us. Top notch customer service over the phone, through email, and chat is our priority, and we need high-performing and exceptional people like you on our team!
It’s okay if you don’t have rockstar knowledge about healthcare or finance, we can teach you everything you need to know, but you’ll definitely get bonus points if you do! In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There’s rarely a one-size-fits-all solution, so you’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.
This position is fully remote.
Responsibilities
- Customer Service — Help Lively end-users via phone, email, and chat during business hours.
- Timely & Accurate Support — Leave each customer happy with accurate and timely information.
- Problem Solving — Simplify and solve complex tasks related to HSAs and FSAs, including contributions, distributions, and reporting.
- Reporting & Data — Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs.
Skills & Experience
Bachelor’s degree from an accredited college or university is preferred, but not required.
- Adaptable — Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume.
- Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously.
- Communicator — You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience.
- Passionate — We need team members who bring their enthusiasm and empathy to each interaction in order to make a meaningful difference in our customers’ lives. You are more than just committed to helping our customers find the answers they need, you want to go above and beyond.
- Cool as a Cucumber — You also know how to stay cool, calm, and collected, even when situations get heated.
- Team-player — You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here.
We also need you to have access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues.
The base salary range listed below for this position is inclusive of all U.S. States and Washington D.C. Actual pay will depend on the candidate’s location and experience.
Salary range: $22.00 – $25.00/hr DOE
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage, HSA with employer contribution, FSA, flexible vacation, commuter benefits, a 401k plan, and more.
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
CLICK HERE for full details and to apply. For more jobs like these, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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