ABC Financial Now Hiring Customer Service Reps in 9 States, Benefits

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by Chris Durst     Dec. 3, 2018

ABC Financial is a software company that specializes in the health and fitness industry. They currently work with over 7,000 health clubs and gyms.

The company just posted openings for Remote Customer Service Reps in the following states: Arkansas, Alabama, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas and Virginia.

Pay rate is not included in the job description however, Glassdoor indicates it is in the $10 – $11 an hour range.

Here’s what the company has to say about this role:

“As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it’s time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.

What you’ll be doing:
You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers’ day.

  • Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
  • Provide fast and friendly service
    • Responsible for taking inbound calls directed from the queue
      • Typical inbound calls include but are not limited to:
        • Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
    • Responsible for performing outbound dialer/collection calls regarding delinquent accounts
      • Typical outbound calls include but are not limited to:
        • Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
    • Responsible for noting each account with the call content
    • Responsible for reviewing accounts and answering customer questions.
    • Maintain individual standards
      • Meet minimum QA goal of 90%
      • Minimum schedule adherence of 92%
      • Maintain an average talk time of 315 seconds or less on member calls
      • Maintain an acceptable error percentage
    • Maintain departmental standards
    • Any other duties as assigned by Manager or management
    • Regular and reliable attendance required

Why you’ll want to join our team:

  • Full-time, set work schedules with weekends off
  • 100% paid training with bonus structure
  • Full benefits package and 401K with company match
  • Competitive pay with added monthly incentives
  • Paid time off
  • A refreshing culture and family atmosphere
  • Supportive management and co-workers
  • Constant opportunity to learn, grow and advance your career

Job Requirements: ***Please Review Requirements Thoroughly***

Who we’re looking for:
The best fit for this job is someone who:

  • Has a High School diploma or General Educational Development (GED) certificate
  • Must live in Arkansas, Alabama, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas or Virginia
  • Has a stable work history and takes pride in punctuality and attendance
  • Must be flexible to work an assigned work schedule anytime between the hours of 7am and 9pm Central.
  • Has a minimum of 1 year experience in a call center setting with experience handling high volume inbound and outbound calls
  • Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
  • Has excellent verbal skills, clear and confident
  • Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
  • Stays focused in stressful situations with a positive and upbeat personality
  • Has experience with the AS400, Microsoft Word, Excel, Outlook
  • Cares about helping their customers and being a team player
  • Is self-motivated with work at home experience
  • Demonstrates empathy when listening to customer needs

Click here for full details and to apply. For more jobs like these, be sure to see our Newest Jobs & Gigs page. We post new jobs and side gigs every morning except Sunday. To be the first to hear about jobs like these, like our Facebook page. Good luck!

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