“Actively Hiring!” Seasonal Client Care Reps, Customer Svc. Reps, Operations Support Reps Needed at Jackson Hewitt




By Mike Haaren, Co-Founder, Rat Race Rebellion – Nov. 1, 2019

If you’re looking for something seasonal — no college required, “phone and/or chat” — Jackson Hewitt, the large tax-preparation firm, reached out to say they’re actively hiring for three work from home jobs. There are multiple openings in each role, the company says.

Client Care Representatives

Customer Service Representatives

Operations Support Representatives

Pay and schedules aren’t known, but we’ll update here if we hear more.

Here’s what the company has to say about the positions (excerpted):

Client Care Representative I

POSITION SUMMARY

The Client Care Representative 1 position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path. This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• 1 to 2 years of relevant Contact Center experience.
• Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation. Bi Lingual Spanish a plus.
• Excellent computer navigation and data entry skills
• Proficiency with learning new technology and system applications.




Digital Customer Service Representative 1

POSITION SUMMARY

As a member of the founding team for a new business initiative at Jackson Hewitt, our Digital Customer Service Representatives will be an essential asset in a transformative, high-growth business that will be starting up before the next Tax season is upon us.

Our services will include a new high-touch concierge-level engagement program with Customers for an innovative and game-changing new product, as well as significantly grow our presence in self-service online tax prep and online live chat.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• 1 to 2 years of relevant Contact Center experience.
• Bi Lingual Spanish a plus.• Excellent computer navigation and data entry skills.
• Proficiency with learning new technology and system applications.

Operations Support Representative 1

Work either entirely from the Sarasota [Florida] office or in a hybrid role (split your schedule between working remote and in the office).

POSITION SUMMARY

The Operations Support Representative 1 position is responsible for providing a world class experience to Jackson Hewitt Franchise and Corporate employees by answering Hardware and Networking troubleshooting calls or web chats in a Work at Home, or in-office, Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalating to Tier 2 upon Employee request or applicable resolution path. This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• 1 to 2 years of technical, desktop support, or contact center experience.
• Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation. Bi Lingual Spanish a plus.
• Excellent computer navigation and data entry skills.
• Proficiency with learning new technology and system applications.

For more on the Client Care Representative job, click here. For more on the Digital Customer Service Representative job, click here. For more detail on the Operations Support Representative job, click here. For tips on how to excel in a customer service position, read Chandra Osthoff’s article here. To find more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your search!

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