By Mike Haaren – Oct. 31, 2018 – Rat Race Rebellion Co-Founder
Work from Home – American Express Hiring Again – All States Except Alaska – Equipment Provided – Paid Phone & Internet – No College Required – Virtual Paid Training
American Express just announced hiring for more Virtual Customer Care Professionals. No college required, full-time, with benefits. Hiring from 49 states, all except Alaska.
These jobs will probably fill quickly, so apply or share fast if interested.
A number of RRRebels have been hired by American Express over the years. Feedback overall on the jobs has been positive. Not a perfect fit for everyone, of course — especially if you live in Alaska…
The starting pay was given as $15.73/hr. in some earlier Customer Care Professional listings. The pay rate isn’t mentioned in this listing. We assume it’s the same, but the company hasn’t confirmed it. Incentive payments may also be available. We’ll update here if we get more detail.
Here’s the job in their words:
Here’s just some of what you’ll do in this role:
— Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
— Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
— Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
— Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
— Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
— Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets
— Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
— Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
— Passion for consultative sales, recommending products or solutions tailored to each customer
— Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
— Ability to adapt communication style to a wide variety of personalities and situations
— Commitment to implementing feedback as a means to achieving individual and team performance goals
— Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
— Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
For more detail and to apply, click here. (But please don’t call the company — we’ve had to stop posting all jobs from several employers due to phone calls, and this harms everyone.) For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and see our posts. Good luck in your virtual career plans!
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