By Mike Haaren – Rat Race Rebellion Co-Founder – Feb. 27, 2018
UPDATE 3/5/18 – It appears that AMEX has received all of the applications they need at this time. We will be sure to post as soon as they start hiring again!
Work from Home Part-Time Customer Care Professionals – Estimated pay $15.73/hr. – Paid virtual training, phone, internet connection – Hiring from all states except CA, AK, HI – 20-29 hrs./week
American Express is once again hiring part-time Virtual Customer Care Professionals. These jobs don’t come along often, and when they do, they usually fill fast. So apply or share quickly if interested!
When this job was listed in the past, the starting pay was given as $15.73/hr. This is also the minimum pay rate for full-time Customer Care Professionals. The pay rate isn’t mentioned in this listing, but we assume it’s the same. However, the company hasn’t confirmed this. We’ll update here when we get more detail.
Customer Care Professionals take inbound calls from American Express customers. They handle general questions and account-specific inquiries, the company says.
Here’s the job in the company’s words —
What you’ll be Doing:
— Working 20-29 hours per week, answering incoming calls in a fast-paced environment
— Must be able to consistently work a minimum of 8 hours on at least one weekend day (day to be chosen by business)
— Post training schedules are not guaranteed to have consecutive days off
— Subsequent schedule changes are based on performance and business needs
— Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
— Delivering extraordinary service by following our Relationship Care®philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
— Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
— Meeting performance goals that include, but are not limited to, customer survey results, average call handle time, schedule adherence, quality and Compliance standards
— Successfully completing a 6-week on-the-job training course; 100% attendance required during the training period; training schedule dependent on shift selected at offer
What’s in it for you:
— Competitive starting pay
— Monthly performance-based incentives, over and above your base pay
— Flexible, non-traditional schedules available
— Generous benefits package after 90 days of employment: tuition assistance, retirement programs and comprehensive medical, dental and vision plans
— Paid training, to be completed from your home office on company-provided equipment
Are you a Fit? Do you…
— Have a track record of proven success in a customer service or sales environment
— Understand the importance of managing sensitive card member information with integrity
— Ensure consistent high standards of service are achieved with quality and use of sound decision making to deepen relationships with customers
— Possess passion for building customer loyalty through exceptional listening and consultative relationship building and resourcefulness
— Commit to implementing feedback as a means to achieving individual and team performance goals
— Have the resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
— Have a passion for consultative sales, recommending products or solutions tailored to each customer
— Have the technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
— Value timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
To go to the job listing, click here. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and see our posts. Good luck in your virtual career plans!
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