By Mike Haaren – Co-Founder – Sept. 13, 2017
Work from Home Jobs – American Express Hiring Again – Virtual Customer Care Professionals – Benefits from Day One – Equipment Provided – Phone & Internet Paid – Paid Virtual Training – Hiring from 47 States
American Express posted today that it’s looking for more Virtual Customer Care Professionals. In this job, after paid virtual training, you’ll handle queries from the company’s Platinum cardmembers. This position is full-time.
The pay isn’t mentioned in the job listing, but $38,321 is the typical American Express Customer Care Professional salary per Glassdoor, based on employee reviews. “Customer Care Professional salaries can range from $30,937 – $53,242,” Glassdoor adds. However, the company hasn’t confirmed these figures, so they aren’t official.
As with its other Virtual Customer Care Professional jobs, American Express is hiring from all US states “with the exceptions of California, Alaska and Hawaii.” (If you live in one of the listed states, don’t despair — check our Newest Jobs & Gigs page for more leads like these!)
The core background requirement is at least three years of customer service experience.
In more detail, in American Express’s words, you’ll be a fit if you:
— Have a minimum of 3-5 years of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
— Understand the importance of managing sensitive card member information with integrity
— Possess the relevant experience of successfully interacting with customers; phone support preferred
— Actively listen and identify both spoken and unspoken needs
— Adapt your communication style to a wide variety of personalities and situations
— Commit to implementing feedback as a means to achieving individual and team performance goals
— Have the resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
— Have a passion for consultative sales, recommending products or solutions tailored to each customer
— Have the technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
— Value timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
— Have the flexibility to work any day of the week; the department is open 365 days a year from 6am-1am EST
“What’s In It For You”
In addition to paid telephone and Internet service, in the company’s words, you’ll get:
— Competitive starting pay
— Monthly performance-based incentives, over and above your base pay
— Flexible, non-traditional schedules available
— Generous benefits package from day one of employment: tuition assistance, retirement programs and comprehensive medical, dental and vision plans
— Paid training, to be completed from your home office on company-provided equipment
To go straight to the job, click here. We list more jobs like this on our Newest Jobs & Gigs page. To be the first to hear about jobs we post, just like our Facebook page and check your feed for our posts. May you be working from home soon!
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