Customer Service Positions with Alorica – Open Now, Training Starts 2/19/18


by Chris Durst    Jan. 17, 2018

Alorica, a legitimate and frequent hirer of work from home Agents, is looking for Customer Service Reps. Training pay is $8.25/hr or minimum wage per state or local area, whichever one is higher. Upon graduating from training, the call taking rate is $9.00/hr.

As of now, the company is hiring from the following states: AL, *AZ, AR, CO, FL, GA, *IN, IA, KS, *KY, LA, MD, *MI, MS, MO, NE, NJ, NC, *OH, OK, SC, TN, TX, UT, *VA and WV (*hiring from selected counties within this state). If your state or county isn’t listed, be sure to check our Newest Jobs & Gigs page. We post new work from home leads there every day except Sunday.

From their site:

“We need agents that can provide excellent customer service assisting customers with placing orders for customers and assisting with service recovery. Service recovery includes answering questions about placed orders, tracking shipments, processing returns, among other things. Agents on this project must demonstrate exceptional customer service skills along with patience and empathy, and must also possess strong computer skills and experience with online shopping.

Agents must be available to work 20 hours per week on a set schedule, agents have the option to work an additional 9 hours on top of the set schedule.

Training is Monday through Friday from February 19th to March 6th from 9am to 3pm CST. March 7th to March 23rd will be the on the job training phase, agents will work 20 hours during those days from 9am to 2pm CST. Training pay is $8.25/hr or minimum wage per state or local area, whichever one is higher. Upon graduating from training, the call taking rate is $9.00/hr.

Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

  • Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
  • Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
  • Successfully complete initial on-the-job training, as well as any new product or on-going training.”

Click here for details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!

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