Enterprise Rental Car Hiring Customer Service Reps and Reservations Reps

by Chris Durst          Updated Oct. 16, 2017

Enterprise Holdings, the rental car giant that owns Enterprise, Alamo and National, is now hiring for two types of work from home positions – Reservation Sales Reps and Customer Service Reps.

Positions are available to people living in the following cities and their surrounding areas:

AZ – Flagstaff, Casa Grande, Prescott/Prescott Valley, Sierra Vista, Yuma
ID – Boise, Coeur d’Alene, Idaho Falls
IL – Bloomington, Champaign, Chicago, Carbondale, Peoria, Quincy, Rockford, Springfield
MI – Ann Arbor, Detroit, Lansing, Flint, Kalamazoo, Midland
MN – Twin Cities, St. Cloud, Rochester, Duluth
MO – Cape Girardeau, Kansas City, Columbia, Jefferson City, Springfield,
NM – Albequerque, Las Cruces
NV – Carson City, Las Vegas, Reno
OH – Cleveland, Akron, Toledo, Mansfield, Columbus, Canton, Cincinnati, Dayton
OK – Stillwater, Tulsa, Enid, Oklahoma City, Lawton
TN – Knoxville, Memphis, Nashville, Chattanooga, Jackson, Clarksville, Johnson City
UT – Salt Lake City, Provo, St. George, Ogden, Brigham City

Customer Service Roles:

“We work hard and reward hard work! In addition to $12.85/hour, you will have the opportunity to earn bonuses based on both individual and team performance. Top performing individuals earn an additional $600/month, while top performing teams can earn up to an additional $2 more per hour, for every hour worked, during each month!

Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available until 10:00pm CST offering full-time schedules with start times between 11am – 1:30pm. Schedules include working weekends and do not change week-to-week. Once a schedule is assigned it is not negotiable upon completion of training.

Responsibilities

  • Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications
  • Handle incoming calls, efficiently resolving a variety of customer service inquiries
    Utilize problem-solving skills to efficiently answer customer requests
  • Maintain, at a minimum, target levels of productivity and performance
  • Locate and interpret complex information from a number of databases
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Adapt to the need of individual callers
  • Accept repetitive work tasks while providing excellent service to customers
  • Provide timely and accurate information reflecting a customer-oriented image for the company
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Reservation Sales Reps
“We work hard and reward hard work! We offer a competitive commission structure on top of our hourly pay of $12.85/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $250/month commission pay, with our top performing agents earning $800+/month!

Schedule Requirements: To best serve the needs of our customers, our Reservation Sales team is available until 10:00pm CST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedule start times begin between 11am-1:30pm CST. They include working weekends and do not rotate week-to-week. All schedules are full-time and require working 40 hours a week. Once a scheduled is assigned it is not negotiable upon completion of training.

Responsibilities

  • Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones
  • Efficiently guide conversations and apply sales techniques to convert calls into reservations
  • Provide excellent customer service to customers
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Strive to exceed sales targets – take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
  • Provide timely and accurate information reflecting a customer-oriented image for the company
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Follow sales techniques to maximize revenue
  • Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
  • Maintain, at a minimum, target levels of productivity and performance
  • Locate and interpret complex information from a number of databases
  • Adapt to the needs of individual callers
  • Accept repetitive work tasks performed in a confined work area
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned”

Click here to see all of the work from home jobs with Enterprise Holdings. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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