Full – or Part-Time Customer Product Support Advisor Positions With Concentrix

by Chris Durst Jan. 10, 2018

Concentrix, a legitimate company with a broad base of home-based workers, has posted openings for Full- and Part-Time Customer Product Support Advisors. This appears to be for Apple customer support, though the company hasn’t confirmed this.

Hiring in 46 states (sorry, California, Vermont, Hawaii & Alaska).

Here’s what the company has to say about these positions:

“We are currently looking for bold and tenacious Product Support Advisors to provide a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do – we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously

What we are looking for:

  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 25 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment
  • Some projects consist of sharing product knowledge and completing conversions

What you need to have:

  • Equipment specifics will be dependent upon program assignment.
  • Internet Service – minimum of 10.0 mbps download and 1.5 mbps upload (no wireless or satellite connections)
  • Basic Landline Telephone Phone Service (required during Training and for Production calls)
  • Must be a traditional, analog phone line (POTS line)
  • Any and all call features MUST be removed. This may require contacting your Provider.

  • Corded Telephone headset. Plugs directly into your telephone base.
  • Amplifier
  • Mute button
  • Noise canceling microphone
  • Monitor minimum size: 21.5”
  • USB Mouse & Keyboard (MAC compatible)
  • Adapter (connects monitor to MAC)
  • Surge protector
  • Earbuds with microphone (used for training)
  • A separate, distraction free work space within your home designed to maximize your productivity

What we offer – Concentrix provides our Associates with:

  • Career Pathing and Advancement Opportunities
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)”

For a detailed discussion on our Facebook page about these jobs, click here. To go straight to the jobs, click here. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!

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