Expert Global Solutions (EGS Corp), an Alorica Company, is hiring work from home Customer Service Reps.
Pay is not listed on the site. However, we’ve heard from current employees that the pay is around $11/hour.
From their site:
As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!
What you’ll be doing
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:
Talking to customers over the phone, email or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Why you’ll want to join the EGS team
100% paid training
Performance bonuses
Competitive pay
Health & dental benefits
401(k) with company match
Paid time off
A great team environment with supportive co-workers
You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
We’re a strong, global company that truly cares about our local communities
The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate
Previous customer service and/or call center experience preferred
Has good computer skills, including Microsoft Office
