Humana Now Hiring – Work from Home as a Customer Care Specialist

Humana Now Hiring - Work from Home as a Customer Care Specialist

UPDATE: 10:33AM (EST) NOV 8, 2016 – HUMANA has just removed this posting because they have enough applicants at this time. If you are interested in work from home CUSTOMER SERVICE positions, please visit our Call Center & Customer Service page for other options. ~ Chris 

by Chris Durst    Nov. 7, 2016

Location: “Any location within the United States”

Humana is looking for “associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated.”

The position involves responding to questions, handling issues and providing guidance to internal and external customers.

  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with Humana’s customers
  • Educate customers, providers and employers about Humana’s products and services over the telephone

Role Essentials

  • High School Diploma or G.E.D.
  • You must be available to work between the hours of 7 A.M. and 8 P.M (Central Standard Time) Monday-Friday. Shifts can change based on business needs
  • Strong written and verbal communication skills
  • Strong typing and computer skills
  • Ability to work independently with little to no supervision
  • Exhibits agility, adaptability and openness to new ways of thinking and operating
  • Proficiency in  Microsoft Office Programs, including Word, Outlook, and Excel
  • Ability to demonstrate patience and empathy for our members
  • Capacity to maintain confidentiality
  • Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
  • Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance is 5Mx1M

The following benefits are offered with Humana and for this role:

  • REACH (bonus program)
  • 8 hours of paid VTO (Voluntary time off) time to contribute to your favorite volunteer community service event
  • Advancement opportunities
  • Extensive Benefit package that starts your 1st day of employment
  • 3 weeks of accrued PTO (Paid time off) in your 1st year of employment
  • Earn cash/gifts/discounts through Humana Vitality – a wellness and rewards program

Click here for full details and to apply.

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