Customer Service Tech Support Agents Needed at Support.com, with Benefits

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By Mike Haaren – Rat Race Rebellion Co-Founder – Aug. 8, 2018

Work from Home Jobs – Tech Support – Paid Training + Benefits

Are you the person your friends call when they have a tech problem? If so, you may want to have a look at these jobs at Support.com, which include benefits. No geographical hiring restrictions mentioned.

Support.com is a legitimate company that’s been around since 1997. They’ve been hiring work from home tech support employees for quite a few years.

Hiring states aren’t mentioned in the job listings.

Customer Service Technicians

In this entry-level job, after paid virtual training, you’d be taking calls from customers needing basic troubleshooting and service support for high-speed internet and wireless. Pays $9/hr. during training and $10.25 afterward.

In the company’s words:

Qualifications:

  • 1 year of related experience in a customer service environment
  • Demonstrated good attendance with previous employer(s)
  • Ability and desire to overcome customer objections
  • Ability to follow guided paths to solve customer questions/concerns
  • Pass an extensive background check
  • Experience in the work from home environment is a plus
  • Must be at least 18 years





Benefits:

  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off
  • Paid Training
  • Promotional Opportunities
  • Employee Stock Purchase Plan





Remote Services Technicians

In this job you’d also be providing tech support to Support.com’s customers via inbound calls.

During virtual training this job pays $9/hr., and $10.25/hr. afterward. Requirements include one year’s experience setting up home networks (or equivalent technical training) and one year of related experience in a customer service environment.

You’ll also need an understanding of wired and wireless home networks, and to type 30-40 wpm. Extra points if you’ve worked from home before.

Benefits include medical, dental, vision, 401(k), paid time off, and an employee stock purchase plan.

Client Services Technicians

In this role you’d also be responding to inbound calls for tech support. You’d be making outbound calls as well to new customers to touch base.

This job pays $11/hr. Paid virtual training, pay rate not mentioned. Requirements include one year’s related experience in a customer service and/or technical support environment. You’ll also need an understanding of wired and wireless home networks.

Benefits include medical, dental, vision, 401(k), paid time off, and an employee stock purchase plan. There’s also a pay differential if you’re bilingual in Spanish.




To go to the jobs, click here and scroll down. Employee reviews give the company 2.4 stars out of 5 on Glassdoor and 3.0 on Indeed. For more jobs like these, be sure to check our Newest Jobs & Gigs page. To get our job postings ASAP, like our Facebook page  and check your feed for our posts. May you be rocking your Rebellion soon!

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