by Chris Durst Sept. 6, 2016
Liftopia, the #1 online seller of lift tickets, is NOW HIRING SEASONAL CUSTOMER SUPPORT REPS!
As a Seasonal Customer Support Representative, you will help individuals from all over the world get on the slopes by assisting them in making purchases and responding to issues with existing orders via phone, email, and chat.
Core Responsibilities:
- Be the first point of contact for our customers
- Respond to customers’ incoming calls, emails, and chats
- Process existing order inquires, changes, and or edits
- Provide timely and accurate information to incoming customers about products on our multiple platforms
- Explain to customers how our site and app works
- Process resort closures due to weather, road closures, airport closures, and or emergencies
- Process payments, refunds, and credits
- Monitor industry websites, social networking sites, and customer feedback
- Coordinate with our Partner Operations team to help prioritize resort requests
- Be the voice of the company to our customers
- Other ad hoc projects
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Requirements:
- 2+ years of phone-, email-, and chat-based support or customer service
- Outstanding written and verbal communication skills
- Excellent computer and internet skills
- Excellent analytical and problem solving skills
- Self-motivated and ability to learn quickly
- A real sense of humor, level-headed, and composure
- Reliable internet setup at home
- Able to work 6am PST shifts, weekends and/or be on call during peak season.
- Available to work until the end of March 2017.
Schedule Expectations:
- 5 shifts per week for a total of 40 hours per week
- Shifts start between 6am-9am Pacific
- Schedules will be set as early and with as much flexibility as possible as possible, but will likely include:
- Weekdays
- Saturdays and/or Sundays
- Holidays (Thanksgiving, Christmas, New Years, President’s Day, etc)
What’s in it for you?
- Competitive hourly pay ($15/hr)
- Fun, outdoor-focused culture
- Telecommute-friendly
- Sweet Liftopia swag!
Click here to learn more and to apply today!
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