New Listing – UNUM Seeks Entry-Level [email protected] Customer Service Reps in Pacific & Mountain Time Zones – Equipment Provided


By Mike Haaren – Rat Race Rebellion Co-Founder – April 15, 2019

Work from Home Customer Service Specialists – Pacific or Mountain Time Zone – Benefits on Day One

If you’d like to work from home for a larger, established company with benefits, the insurance giant Unum is looking for more f/t Customer Service Specialists who live in the Pacific or Mountain time zone.

The company PROVIDES EQUIPMENT and BUSINESS CLASS INTERNET. Benefits from day one.

Pay

Unum doesn’t mention pay, but employee reviews on Glassdoor put it at around $32,000. We thought that sounded a bit high, although one of our readers emailed us:

“Regarding the salary for the UNUM positions, $32K is actually very close to the annual salary being offered. I know someone who was hired on with them back in May. The person is working 40 hours/wk at appx $15/hr – that averages out to be $31,200 gross salary. It’s one of the best paying, non-college degree remote jobs out there!”

Here’s how Unum describes the position:

Looking for a company where you can make an impact? As a Customer Service Representative I, you will be the first point of contact for our inbound customers calls and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences; ensure information is accurate; and operate with empathy and integrity.

This entry-level role provides a strong foothold into an organization and company with multiple career paths and the environment to be your best you here.

Principal Duties and Responsibilities:

  • Respond to customer inquiries with timely and accurate information.
  • Ability to work a regular assigned shift between the hours of 8am-8pm Eastern, Monday through Friday (no shifts end after 8pm and no required weekends).
  • Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
  • Utilize resources and tools to accurately respond to customer inquiries.
  • Ensure privacy of our customers remains the utmost importance.
  • Meet the expectations of the quality/productivity standards.
  • Demonstrate a passion for the values outlined in the We are Unum value statements.
  • Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks.
  • Attendance in accordance with Contact Center attendance guidelines.
  • Customer Service Representative I must successfully complete the Contact Center training program and demonstrate basic proficiency in servicing inbound phone calls after training.
  • May perform other duties as assigned.

Job Specifications

  • High school diploma or equivalent required.
  • Prior relevant experience, military service and/or college degree preferred
  • Demonstrated customer service experience and/or experience in a customer service-oriented environment.
  • Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.
  • Ability to maintain reliable and predictable attendance.
  • Strong verbal/written communication and interpersonal skills.
  • Demonstrated ability to work in a fast paced, structured environment, handling large call volumes.
  • Computer proficiency essential.
  • Self-directed with the ability to perform both as part of team and individually.
  • Ability to adapt and work effectively in a continuously changing environment.
  • Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the work habits of the team.
  • Detail oriented with a focus on quality and consistently meeting goals.

Requirements for remote workers:

  • Must be located in Mountain or Pacific Time Zone
  • Must be serviceable by a broadband cable or fiberoptic internet service provider
  • A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards

Training and development: We will provide you with in-depth knowledge of our products and a strong base for launching your career with Unum. Our Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Other career opportunities include:

  • Monthly development time and ongoing training
  • Multi-level CSR Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and opportunity for leadership roles within the department

Benefits:

  • Medical, Dental, and Vision benefits available on the first day of employment
  • Defined Contribution Plan along with 401K matching to help you plan for your retirement
  • Paid Time Off, holiday and leave programs
  • Flexible Breaks
  • Tuition Reimbursement
  • Paid Family Leave
  • Employee assistance programs
  • Business casual dress code
  • Volunteer opportunities
  • Employee resource groups with a strong focus on diversity and inclusion

To go to the jobs, click here. Then click on “View Open Positions,” then search with keyword “remote” without quotes. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!

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