Work from Home for OkCupid – Email Support

Work from Home for OkCupid - Email Support

by Chris Durst    Mar. 16, 2017

OkCupid, a very active dating site, is seeking a Community Moderator for their Customer Experience and Moderation Response Team!

They are looking for a talented writer with customer service experience for this work-from-home email support position. In this position, you’ll play a critical role in keeping the site free from scammer and harasser accounts, and ensuring user happiness.

From their site:

In this role, you will:

  • Use your excellent email communication skills to respond to customer inquiries in an upbeat and timely fashion
  • Detect and remove fake accounts and harassing users from the site
  • Review and moderate content including profiles, photos, and messages
  • Handle a small number of inquiries about sensitive topics that require strong empathy and tact
  • Troubleshoot problems and provide explanations to our growing user base via email
  • Work from your home computer 40 hours per week. Schedule is mostly flexible, but we will need a commitment to working one four-hour shift over the weekend

We’re looking for:

    • Excellent written communication skills
    • Excellent attention to detail
    • Extensive experience in a customer service environment
    • Strong understanding of internet norms and interactions
    • The ability to understand sometimes complicated scenarios and respond with well-thought-out written solutions
    • The ability to work reliably and independently from home
    • *A well-written cover letter stating why you’re excited to work for OkCupid

Bonus points for:

  • Prior experience with digital fraud prevention
  • Prior experience with website moderation
  • Familiarity with OkCupid

CLICK HERE for full details and to apply.

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