OneSupport is Hiring for Three Types of Customer Care Roles – Benefits, No Degree Required

work from home


by Chris Durst      Feb. 20, 2020

TeleNetwork, a company we’ve posted about regularly here on RRR, has rebranded as OneSupport and continues to hire work from home employees.

Currently, they have three types of openings:

  • Business Customer Care Representative
  • Customer Care Representative
  • Technical Support Representative

Their Work-at-Home program hires from Alabama, Arizona, Arkansas, Colorado, Florida, Hawaii, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

Base pay starts at $10/hr. Employees can also “select a competitive benefits package (health, dental, vision, life, 401k, paid time off).”

No certifications or degrees required for any of these roles.

Here’s what the company has to say about these roles:

Customer Care Representative

Duties include:

  • Provide general support and light troubleshooting for clients and their phone services
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives

Qualifications:

  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment”

Business Customer Care Representative – Full-Time

There is also an upselling requirement that could earn you commission on top of the base pay rate. If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.

Duties include:

  • A 2% soft sales close rate requirement with opportunity for commission
  • Work with both business and residential customers in support of their account
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives

Qualifications:

  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment

Technical Support Representative – Full and Part-Time

Duties include:

  • Troubleshoot technical support issues for customers
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives

Qualifications:

  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment”


Click here for full details and to apply for any of these positions. To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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