By Mike Haaren – Co-Founder, Rat Race Rebellion – April 1, 2020
Amazon just re-posted openings for Seasonal Work from Home Technical Support Associates in the US ONLY. These are “non-geeky” roles, no college required. Laptop and training provided. Pays $15/hr. plus time and half for overtime.
APPLY & SHARE NOW IF INTERESTED! – These will probably fill even faster with the surge in people looking for home-based work.
UPDATE: APRIL 2 — Amazon received all the applications it needed and has deleted the job. For more jobs like these, see our Daily Jobs & Gigs. Good luck to everyone who applied!
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Per the company, “As a candidate, you must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.”
If you do not live in one of these states, do someone a favor and share with friends and family who do!
Pay is listed at $15/hour — time and a half for overtime (and it sounds like they’re anticipating some of that).
More on the role from Amazon:
This seasonal position requires a full-time schedule that that will vary. This includes a required average of 40 hours worked per-week on varying days (Sunday – Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per-week for short periods during Peak times.
What is Amazon Customer Service All About?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles (https://www.amazon.jobs/en/principles) are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Technical Support Associate, it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.
Key Responsibilities
- Support a varying work schedule to meet our business and customer needs
- Complete mandatory training (this schedule will be different from your work schedule upon hiring)
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media and instant messenger, or chat tools
- Own problems and innovate on behalf of customers
- Complete mandatory training (this schedule will be different from your work schedule upon hiring)
- Actively problem solve and innovate on behalf of customers
- Follow detailed verbal and written instructions
- Provide a work area free of distractions
- Opportunity to learn other areas of the business and support specialty departments as needed
The minimum requirements of this role include: A basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies; an ability to follow detailed verbal and written instructions; an ability to empathize with customers and prioritize their needs; and logical problem solving skills.
What Does Amazon Need from Me?
- This position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per week on varying days (Sunday – Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per week for short periods.
- Ability to change your schedule based on business needs (every 3 weeks), with a two-week advance notice.
- You must have an internet connection with a minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Satellite internet providers cannot be used.
- Your device must be directly connected to router/modem via Ethernet cable. You cannot use a wireless connection.
- Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information.
- Amazon provides paid mandatory training and resources for new associates. Please watch our New Hire Training (https://youtu.be/63NrmxUEHKg) video for more information.
- Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.
- Your mailing address must be current (apartment, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment.
Why Amazon?
- Except as otherwise required by law, this role pays $15.00 per hour
- No Commute – work remotely
- Overtime pay at 1.5x base rate
- Employee Discount
- Employee Assistance Program
- A supportive team of leaders and peers
- Gain customer service experience and build your resume
When Should I Apply?
Think you’ve got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.
Basic Qualifications
- High School or equivalent diploma
Preferred Qualifications
- Curiosity about new platforms and innovative technologies
- Previous customer service experience
- Previous call center experience
- Logical problem-solving skills
- Experience working in a fast paced environment
- Experience in prioritizing tasks and time to ensure efficiency
Click here to learn more and to apply. YOU MAY HAVE TROUBLE GETTING THROUGH. KEEP TRYING. If you are having issues please:
1. Make sure you are using a laptop or desktop – smartphones don’t work well for job applications
2. Try a different browser (Chrome, Microsoft Edge, Firefox, etc.)
3. Refresh your browser (or close and re-launch) and try again in a few minutes.
Be patient and persistent. Unfortunately, we have no control over any company’s hiring process. All we can do is cheer you on and say keep at it! 🙂
For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about the jobs we post, just like our Facebook page and check your feed.
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