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by Kavita Persaud-Robinson Dec. 1, 2025
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The Hillman Group, a hardware industry company, has posted a Remote Customer Service Rep II opening to their careers page.
In this role, you would perform customer service duties related to automotive products, support information flow on new and existing products, participate in team improvement efforts, and assist in training new and existing associates.
Applicants should have automotive knowledge, strong skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), excellent communication and problem-solving skills, and the ability to work well under pressure. A high school diploma or GED is required; a college degree and customer service experience are preferred.
The posted pay rate is $20 to $22 per hour.
The company is hiring from across the United States.
Benefits information is not specified in the posting.
Following are details excerpted from the Remote Customer Service Rep II job posting:
This full-time remote role involves providing customer service support with an automotive focus. You will maintain current knowledge of department procedures, contribute to departmental improvements, attend meetings, and train associates as needed.
Job Responsibilities
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Maintain updated technical product information and department procedures
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Strive for high levels of customer and department satisfaction
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Participate in improvement teams and meetings related to job duties
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Assist in training new and existing team members
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Recommend follow-up procedures and assist with implementation
Requirements
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High school diploma or GED equivalent required
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College degree and at least one year of customer service experience preferred
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Automotive knowledge essential
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Strong proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
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General knowledge of hardware industry, distribution, or retail preferred
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Excellent interpersonal, problem-solving, and communication skills
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Ability to maintain composure under stress and work well with diverse personalities
Compensation & Benefits
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Hourly pay range of $20 to $22, depending on experience
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Full-time remote position
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Specific benefits were not detailed in the job posting
HOW TO APPLY
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