by Chris Durst Oct. 5, 2018
Enterprise Holdings, the car rental company that owns and operates the Alamo, Enterprise, and National brands and operates in over 70 countries, regularly hires work from home Customer Service Reps and Reservation Sales Reps.
Currently, the company is hiring in ID, MN, OH, MI, MO, OK, TN, NM, UT, TX, FL, AZ, and NV. (If your state isn’t listed, see our Newest Daily Jobs & Gigs page for more jobs!)
Here’s what they have to say about these positions:
We offer a competitive commission structure on top of our hourly pay of $13.00/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $250/month commission pay, with our top performing agents earning $800+/month!
Responsibilities
- Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications
- Handle incoming calls, efficiently resolving a variety of customer service inquiries
- Utilize problem-solving skills to efficiently answer customer requests
- Maintain, at a minimum, target levels of productivity and performance
- Locate and interpret complex information from a number of databases
- Maintain a courteous and pleasant demeanor while speaking with external and internal customers
- Adapt to the need of individual callers
- Accept repetitive work tasks while providing excellent service to customers
- Provide timely and accurate information reflecting a customer-oriented image for the company
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Qualifications
- Minimum 2 years customer service experience supporting customers via phone, email, chat and/or in person required
- Experience in a performance-based or metric-driven environment
- Call center experience preferred
- Experience handling help desk or escalated situations requiring problem resolution preferred
- Have permanent residence with a defined working space that is clean and quiet
- Ability to complete I-9 work authorization paperwork in person
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
Qualified candidates must also possess the following:
- Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to “project” oneself over the phone are necessary
- Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed
- Advanced personal computing and keyboard skills
- Ability to rely on provided resources and quickly research responses
- Strong time management, organizational and problem-solving skills
- Strong computer navigation skills and ability to toggle between different computer screens and programs
- Ability to apply experience-based knowledge and leadership skills toward organizational goals
- Strong sense of initiative and ability to stay optimistic while working with difficult customers
Technical Qualifications:
- Computer or PC (no Mac) with compatible OS Versions: Windows 7, 8, 8.1, or Windows 10
- Computer USB Headset with microphone
- Modem and router
- Must be directly connected to router/modem via Ethernet cable
- High speed Internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
- Minimum upload speed of 2mbps
- Minimum download speed of 5mbps
- Use of wireless and WiFi “air cards” is prohibited
Click here to learn more and to see if they’re hiring in your area. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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