Work from Home as a Customer Care Assistant for Xerox

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work with customers to resolve inquiries.
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world class customer service/professionalism to a wide range of customers.
• Recommend products that best suit the customer.
• Ability to read and interpret documents.

Qualifications – Successful candidate for this position will have:

• Six months experience in providing customer service either via phone or in person
• Ability to type (WPM vary based on Client Requirements)
• Maintain a positive environment, working with co-workers and customers within a diverse culture.
• Excellent telephone manner and listening skills.
• The ability to relate to customers in a professional and courteous manner.
• The ability to work in a team environment.
• The ability to work under pressure.
• The ability to sit for long periods of time.
• Excellent attention to detail and multi-tasking ability.
• Self-motivation to work under his/her own initiative.
• Must pass drug test and state, federal and criminal background check
• Must have High School diploma or general education degree (GED).
• Must be at least 18 years of age or older
• High Speed internet 10 MBPS download and 1 MBPS upload