$12-$17/hr Chat Support Position – Paid Training, No “Deep” Tech Knowledge Req.

$12-$17/hr Chat Support Position - Paid Training, No "Deep" Tech Knowledge Req.





by Chris Durst    Apr. 5, 2017

If you’re looking for a non-phone work from home job, KellyConnect is hiring full-time Chat Agents again in all time zones. We’ve had GREAT feedback from people who are doing this job!

Here are the details from the KellyConnect site:

Description: Our Technical Support Representatives provide support and assistance to resolve customer technology problems through a series of trouble shooting activities via chat. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues.

This is a performance based organization where all chats are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

  • Paid training at $12-$14/hr
  • After 90 days Advisors are eligible for a one-time $500 training completion bonus and $250 performance bonus
  • Pay increase to $13-$15/hr after 90 days with KellyConnect
  • Advisor earning potential of $15-$17/hr
  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training





Duties and Tasks/Essential Functions:

  • Interact with customers in response to inquiries, concerns, and requests about products and services
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
  • Research using available resources, including article database systems
  • Complete required training to stay current with system information, changes, and updates
  • Participate in frequent 1:1/classroom video coaching sessions with leadership
  • Exemplary attendance and punctuality

Position Requirements

Skill and Knowledge Qualifications:

  • Proper phone and chat etiquette, including using client verbiage and positive positioning
  • Ability to speak and type clearly and accurately, using proper grammar
  • Ability to multitask between customer calls and logging of case notes
  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
  • Experience with mobile devices (mp3 players, tablets, smartphones)
  • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
  • Openness to constructive coaching and ability to implement performance objectives
  • Willingness to work evenings, weekends, and holidays
  • Ability to adjust to constantly-changing technology, processes, and team structures
  • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks





Conditions of Hire:

  • High School Diploma
  • 18 years or older
  • Minimum 6 months customer service experience
  • Must provide phone and internet services and quiet work environment, as position is virtual

CLICK HERE FOR FULL DETAILS & TO APPLY!

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