By Mike Haaren – Co-Founder Rat Race Rebellion – March 13, 2019
VIPdesk Connect is hiring f/t Customer Care Reps. You’d be providing support for Beautycounter customers via phone, email and chat. Pays $16/hr. Training included.
For these openings, they’re hiring from Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia and Wisconsin.
Here’s what they have to say about the job:
The Customer Care Representative (Brand Ambassador) is a passionate customer care professional dedicated exclusively to the Beautycounter customer care program and is responsible for providing an authentic, world class customer experience for our client’s customers via phone, email, and chat. The Brand Ambassador assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance, and escalated issues across all product lines—cosmetics, skin care, and bath & body. The Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Beautycounter’s brand standards, always with a focus on providing best-in-class customer service.
— Must have a home-office environment, phone line, wired internet connection, headset and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
— Able to work at a desk for scheduled shifts
— Able to work weekends and holidays
— Experience and proven success in customer service
— 3+ years of experience in Retail or Customer Care
— Strong sense of urgency, demonstrates ownership, high energy, and team player
— Excellent interpersonal skills; strong oral and written communication skills
— Savviness and experience with technology is essential as multiple systems are in use
— Flexible, adaptable and willing to take on new challenges
— Have experience with premium beauty brands
— Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
— Have a genuine passion for beauty products including cosmetics and skin care
— High school diploma or equivalent
— Able to successfully pass a credit, criminal, and employment reference security check
— Must live in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
— HS Degree or equivalent required. Associates or Bachelor’s degree preferred
— Previous ecommerce and/or direct selling industry experience preferred
— Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desired
Strong analytical and problem-solving skills
— Genuine passion for beauty products including bath and body, skin care, and cosmetics
— Working knowledge of Microsoft Office Suite
— Able to type at least 35 WPM with proper spelling and use of grammar
— Able to use effective and probing questioning and listening techniques to identify customer needs
— Able to learn and work independently and exhibit ownership as well as in a team environment
— Able to successfully pass a credit, criminal, and employment reference security checks
For more detail or to apply, click here. For more jobs like these, be sure to check our Newest Jobs & Gigs page. To get our new job postings ASAP, like our Facebook page and check your feed for our posts. May you be working from home soon!
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