Work from Home Customer Service Reps Needed at The Hartford – Computer Provided

by Chris Durst         Aug. 28, 2019

Update Aug. 29 — As expected, the job filled quickly and the listing has been removed. Good luck to everyone who applied!

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Please Note — The last time we posted this job it filled quickly, so apply or share ASAP if interested. 

The Hartford is a Fortune 500 insurance and investment company with a robust work from home program. On any given day, the company has dozens of remote positions available.

They recently posted openings for full-time Customer Service Representatives. No college required, equipment provided, pay $16/hr.-$18/hr. per online reviews (not official). “This position is eligible for remote consideration based on location… Start date Oct. 14.

As with many insurance companies, The Hartford also offers comprehensive benefits.

Here’s what the company has to say about the openings:

Here’s your opportunity to join the Group Benefits Contact Center!

Group Benefits is a division of The Hartford that provides businesses with necessary services such as Short Term Disability, Long Term Disability, Life, Supplemental Life products, and Safe Haven benefits. We’re a smaller tight knit contact center with a strong focus on teamwork and strong impactful customer experiences.

Our contact center is very diverse with a large variety of transactions we service. If you want to learn more about a dynamic and fast growing segment of The Hartford’s business and enjoys working in a high-paced, high energy environment; here’s what you need to know.

AS A CUSTOMER SERVICE REPRESENTATIVE YOU WILL:

— Build rapport and maintain positive relationships with both potential and existing customers, both internal and external, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience.
— Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products, Safe Haven) and billing/administrative questions adhering to established compliance and performance processes.
— Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
— Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Qualifications

— A demonstrated background in customer service, insurance, retail, sales or a related field
— Previous Remote Work Experience a plus
— The ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
— Excellent communication skills to develop and enhance strong impactful customer relationships
— Written: spelling/grammar, clear, concise and cohesive messaging
— Verbal: tone, active listening, proper etiquette, convey sincerity and confidence.
— Strong customer service skills with a focus on delivering high customer value
— Strong PC skills, including knowledge of Word and Excel
— Bilingual (Spanish / English) is preferred but not required

Click here for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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