Best Buy is hiring Fulfillment Agents in most US states (NOT currently hiring in California, Washington, Alaska and Puerto Rico).
If you’re a “techie” or know someone who is, this might be the perfect work from home job!
In their words:
Geek Squad Covert Operations is a fast paced 24/7/365 team of Agents (also known as technicians) that serve as the first line of defense to give clients peace of mind by fixing their technology woes. On a daily basis Agents engage with clients over the phone via 1-800 Geek Squad or chat to protect and defend their technology devices.
If you love working with clients and solving technical problems, this is a great career opportunity for you!
What does a Covert Fulfillment Agent do?
Covert Fulfillment Agents are responsible for fanatically delighting our clients by:
Working to find and resolve problems
Providing client education on the cause of issues found
Providing recommendations and solutions to prevent issues from occurring in the future
In this role you will:
Connect with the Client
Quickly investigate the client’s needs, listen, show empathy, and provide technology solutions
Help clients keep their “chill” when things go wrong with their technology
Assist multiple clients at one time
Troubleshoot & Triage
Independently troubleshoot and triage technology issues with a focus on high quality, accurate and swift service
Last line of support to solve client technology needs
Communicate and educate clients on the proper use and care for their technology
Solve Technology Issues
Extract intel from the client to support the repair
Perform repairs based upon initial diagnosis
Recommend complete service solutions based on client and technology needs