Work from Home for Best Buy

Work from Home for Best Buy

by Chris  Durst      Dec. 12, 2016

Best Buy is hiring Fulfillment Agents in most US states (NOT currently hiring in California, Washington, Alaska and Puerto Rico).

If you’re a “techie” or know someone who is, this might be the perfect work from home job!

In their words:

Geek Squad Covert Operations is a fast paced 24/7/365 team of Agents (also known as technicians) that serve as the first line of defense to give clients peace of mind by fixing their technology woes. On a daily basis Agents engage with clients over the phone via 1-800 Geek Squad or chat to protect and defend their technology devices.

If you love working with clients and solving technical problems, this is a great career opportunity for you!

What does a Covert Fulfillment Agent do?

Covert Fulfillment Agents are responsible for fanatically delighting our clients by:

  • Working to find and resolve problems
  • Providing client education on the cause of issues found
  • Providing recommendations and solutions to prevent issues from occurring in the future

In this role you will:

  • Connect with the Client
  • Quickly investigate the client’s needs, listen, show empathy, and provide technology solutions
  • Help clients keep their “chill” when things go wrong with their technology
  • Assist multiple clients at one time
  • Troubleshoot & Triage
  • Independently troubleshoot and triage technology issues with a focus on high quality, accurate and swift service
  • Last line of support to solve client technology needs
  • Communicate and educate clients on the proper use and care for their technology
  • Solve Technology Issues
  • Extract intel from the client to support the repair
  • Perform repairs based upon initial diagnosis
  • Recommend complete service solutions based on client and technology needs

Click here for full details and to apply.

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