Hulu, the popular streaming TV company, is seeking a Virtual Viewer Experience Advocate.
Must have a virtual workspace (home or otherwise) within 75 miles of the Santa Monica, CA office.
In their words:
Hulu’s Customer Support team is seeking a Virtual Viewer Experience Advocate who will be an exceptional addition to our Customer Support team. As a Virtual Viewer Experience Advocate at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
WHAT YOU’LL DO
Virtual Viewer Experience Advocates will assist viewers through phone about account management, billing issues, content and basic site and application navigation
Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Give accurate and real-time responses to viewer inquiries
WHAT TO BRING
Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
Flexible working virtual and onsite when needed
Excellent typing, phone, and computer navigation skills
Good comprehension and documentation skills
Ability to navigate the Internet, email, and Instant Messenger
Familiarity with digital streaming services and devices
Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
Communicate effectively and professionally with others, from viewers to fellow advocates
Strong time management skills to ensure productivity in alignment with department standards
Value accountability across the board and take ownership of issues from start to finish
Flexible schedule (40 hours per week for full-time roles; 20 hours per week for part-time roles) with availability to work overtime when needed. We are open 365 days a year (open holidays) with support hours from 5am – 10pm PST
Must have access to dependable transportation when business needs require you to come on site
High school diploma, plus one or more years of experience in customer service