Work from Home for OutPLEX as a Customer Service Rep

work from home


by Chris Durst      Dec. 17, 2019

OutPLEX (formerly known as Talk2Rep), a customer contact management provider that’s been in business for about 17 years, is now seeking Customer Service Reps in the US.

The company receives a mid-range rating of 2.5-3.1 out of 5 stars on Glassdoor and Indeed.

The company does not list the rate of pay in the job listing, however, there are many references to a $9/hour base rate noted around the internet.


Here’s what the company has to say about this opportunity:

Company Overview:

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.

Description:

OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.

Skills and Specifications:

  • Ability to type from 30WPM – 50WPM with 0 errors.
  • Ability to multi-task.
  • Ability to resource product information via tools that are provided to you.
  • Ability to independently research information via the internet.
  • Sales experience a plus!
  • Outstanding spelling, grammar, and communication skills a MUST!
  • Computer Requirements:
  • Must be hardwired to the internet
  • Must have Windows Operating System (MAC not compatible)

Education and Qualifications:

  • High school diploma from an accredited institution
  • General Education Degree


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