by Chris Durst Dec. 17, 2019
OutPLEX (formerly known as Talk2Rep), a customer contact management provider that’s been in business for about 17 years, is now seeking Customer Service Reps in the US.
The company receives a mid-range rating of 2.5-3.1 out of 5 stars on Glassdoor and Indeed.
The company does not list the rate of pay in the job listing, however, there are many references to a $9/hour base rate noted around the internet.
Here’s what the company has to say about this opportunity:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
- Ability to type from 30WPM – 50WPM with 0 errors.
- Ability to multi-task.
- Ability to resource product information via tools that are provided to you.
- Ability to independently research information via the internet.
- Sales experience a plus!
- Outstanding spelling, grammar, and communication skills a MUST!
- Computer Requirements:
- Must be hardwired to the internet
- Must have Windows Operating System (MAC not compatible)
Education and Qualifications:
- High school diploma from an accredited institution
- General Education Degree
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