Work from Home for Progressive! Hiring Customer Service Reps, $15-$21+/Hr. + Benefits

by Chris Durst          July 11, 2019

Progressive, the car insurance giant, is hiring full-time work from home Customer Service Representatives. Some positions require an on-site period before working from home.


The pay ranges from is $15 – $21.50 an hour. Paid training is included.

Hiring Cities

They’re recruiting from the following greater metro areas:

  • Phoenix, AZ
  • Raleigh, NC
  • Las Vegas, NV
  • Houston, TX
  • Detroit, MI
  • Pittsburgh, PA
  • Austin, TX
  • Rancho Cordova, CA

Here’s what they say on the Progressive site (job descriptions vary a bit by position):

Join our team as a Customer Service Rep, and you’ll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it’s all about helping others. We’re looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.

We’ll provide you with office equipment and training virtually so that you can feel confident you’re providing the best possible customer service while still in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you’ll be the voice of Progressive to our customers. You’ll have the support of a virtual, collaborative team, which includes ongoing coaching and development.

Duties & Responsibilities:

  • Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
  • Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments


  • Must live within 60 miles of the listed area
  • One or more years of college education or relevant work experience
  • Work or educational experience must include:
  • Customer service, sales and/or influencing others
  • Fast paced and changing environment
  • Multitasking and time management skills
  • Effectively communicating verbally and in writing
  • Computer skills
  • Prefer previous remote work experience and/or contact center experience

Benefits & Perks:

  • Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance
  • 401k which includes dollar-for-dollar company match of up to 6%
  • Paid training, tuition assistance and career development
  • Diverse, welcoming culture with Employee Resource Groups
  • Dedication to work/life balance including beginning to earn paid time off after your first two weeks
  • Wellness program with discounts & rewards and the standard benefits (medical, dental, vision)

Work From Home Office Details:

  • Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 0.5mbps up
  • Your computer or router should be physically connected to the modem by a cable. No wireless connection
  • All Progressive hardware you receive needs to be connected to a surge protector

For more, and to apply, please click the link for your metro area:

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